Madrid, Spain

MADRID METRO SERVICE QUALITY

Client

Metro de Madrid

Year

2016 – 2018

Key facts

48,000 service measurements

17,520 monitoring measurements

Mystery Shopping

Services

Cleaning monitoring, panel waiting-time compliance, next-station announcement sound, air quality, sign and poster check, daily service quality measurements and monitoring (using Mystery Shopping techniques) in stations and trains, including intercom/lockers, security guards and information service.

Design and development of a computer application for data collection and questionnaires; data processing and development of quality indices.

INTEGRITY COMMUNICATION CHANNEL

  • Data controller: TECNICA Y PROYECTOS, S.A
  • Purpose: your data will be used to process your request and provide you with our services.
  • Lawful basis for processing: the consent of the person concerned.
  • Legal rights: you have the right to know what data is stored about you, to correct it and ask for it to be deleted, as explained in the additional information available on our website.
  • Additional information: more information can be found in the ‘Privacy policy’ section of our website.