Chile

SERVICE LEVELS AT AIRPORTS IN CHILE

Client

Chilean Ministry of Public Works

Year

2015 – 2016

Key facts

1733 surveys.

Measurements at 3 airports: Arturo Merino Benítez (696 surveys), Andrés Sabella (510 surveys) and President Carlos Ibáñez del Campo (527 surveys).

Services

Measuring compliance with minimum technical requirements and service levels: monitoring waiting and process times, planning collection work, developing management application software, coordinating and conducting quality and service surveys, statistical data exploitation and preparation of results reports.