SERVICE LEVELS AT AIRPORTS IN CHILE
Chilean Ministry of Public Works
2015 – 2016
Measurements at 3 airports: Arturo Merino Benítez (696 surveys), Andrés Sabella (510 surveys) and President Carlos Ibáñez del Campo (527 surveys).
Measuring compliance with minimum technical requirements and service levels: monitoring waiting and process times, planning collection work, developing management application software, coordinating and conducting quality and service surveys, statistical data exploitation and preparation of results reports.